Refund policy
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Returns/Exchanges
General Returns and Exchanges
We have a 60-day return or exchange policy, which means you have 60 days after receiving your item to request a return or exchange.
NOTE: Warranty claims are handled differently than standard returns and exchanges. See below for more information on warranties.
Customers may return or exchange any item for any reason, opened or unopened, within 60 days if...
• The item has not been welded or clamped.
• The item does not show visible signs of use (e.g. clamp marks, soot).
• The item has not been altered in any way.
For returns not due to our error, we will issue a full refund less the cost of return shipping and a $5 restocking fee (after we receive the item and it passes a quick inspection).
If an exchange is needed for a different size or product, the customer must pay any cost difference.
Incorrect and Defective items
If you received an incorrect or defective item, we will issue a full refund or exchange. We will also pay return shipping costs and waive any restocking fees if we determine it was our error.
Exceptions
Certain types of items can only be returned on a case-by-case basis, such as custom builds, used items, and items sold "As is".
Starting a Return
If you need to return an item, please Contact Us with details about the product you would like to return. We will respond quickly with instructions for how to return items from your order. To start a return, you can contact us at contact@paradoxmuffler.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.
Items sent back to us without first requesting a return may not be accepted.
Refunds
If your return passes our inspection and is approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we’ve approved your return, please contact us at contact@paradoxmuffler.com.
Warranties
Signature Series Performance Muffler Limited Lifetime Warranty
When this warranty is purchased by the customer, Paradox Performance Company LLC (“Paradox”) warrants its "Signature Series" (also known as the "Signature Series Elite") Paradox Performance Mufflers (part numbers PXA-200-LW, PXA-225-LW, PXA-250-LW, and PXA-300-LW (note: "LW" may not always appear)) to the original purchaser and original vehicle on which it was installed, against defects in materials and workmanship which result in the loss of functional integrity.
This warranty does not cover blemishes, discoloring, surface rust, or any wear and tear that does not meaningfully impact the functionality of the product.
This warranty does not apply if the product was installed improperly, modified, damaged by accident or abnormal operating conditions, installed on a race/off-road/commercial vehicle, or was subject to any negligence or misapplication. This warranty only applies to products sold and used within the United States of America.
Paradox is not responsible for consequential or incidental damages.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Because sound is subjective, Paradox does not warranty sound quality or volume.
If you wish to file a warranty claim, please contact us at 417-929-1824 or contact@teamparadox.com.
Please send the defective product to:
Paradox Performance Company
231 Cottage Dr.
Marshfield, MO
65706
You must include a proof of purchase (invoice/receipt) that includes the date of purchase, the place of purchase, product purchased, purchase price, and your name.
Upon receipt of your product, Paradox will determine the eligibility of the product for warranty coverage. If covered, Paradox has the option to replace the product, repair the product, or issue a refund. Paradox may also reimburse the cost of shipping if the warranty is granted. Paradox will not reimburse cost of installation, removal, or any other costs incurred by you, the customer.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
Signature Series Performance Muffler Limited 5 Year Warranty
When this warranty is purchased by the customer, Paradox Performance Company LLC (“Paradox”) warrants its "Signature Series" Paradox Performance Mufflers (part numbers PXC-225-5Y, PXC-250-5Y, PXC-300-5Y, PXA-200-5Y, PXA-225-5Y, PXA-250-5Y, PXA-300-5Y (note: "5Y" may not always appear)) to the original purchaser and original vehicle on which it was installed, against defects in materials and workmanship which result in the loss of functional integrity for 5 years after the date of purchase.
This warranty does not cover blemishes, discoloring, surface rust, or any wear and tear that does not meaningfully impact the functionality of the product.
This warranty does not apply if the product was installed improperly, modified, damaged by accident or abnormal operating conditions, installed on a race/off-road/commercial vehicle, or was subject to any negligence or misapplication. This warranty only applies to products sold and used within the United States of America.
Paradox is not responsible for consequential or incidental damages.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Because sound is subjective, Paradox does not warranty sound quality or volume.
If you wish to file a warranty claim, please contact us at 417-929-1824 or contact@teamparadox.com.
Please send the defective product to:
Paradox Performance Company
231 Cottage Dr.
Marshfield, MO
65706
You must include a proof of purchase (invoice/receipt) that includes the date of purchase, the place of purchase, product purchased, purchase price, and your name.
Upon receipt of your product, Paradox will determine the eligibility of the product for warranty coverage. If covered, Paradox has the option to replace the product, repair the product, or issue a refund. Paradox may also reimburse the cost of shipping if the warranty is granted. Paradox will not reimburse cost of installation, removal, or any other costs incurred by you, the customer.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
Signature Series Performance Muffler Limited 1 Year Warranty
When this warranty is purchased by the customer, Paradox Performance Company LLC (“Paradox”) warrants its "Signature Series" Paradox Performance Mufflers (part numbers PXC-225-1Y, PXC-250-1Y, PXC-300-1Y, PXA-200-1Y, PXA-225-1Y, PXA-250-1Y, PXA-300-1Y (note: "1Y" may not always appear)) to the original purchaser and original vehicle on which it was installed, against defects in materials and workmanship which result in the loss of functional integrity for 1 year after the date of purchase.
This warranty does not cover blemishes, discoloring, surface rust, or any wear and tear that does not meaningfully impact the functionality of the product.
This warranty does not apply if the product was installed improperly, modified, damaged by accident or abnormal operating conditions, installed on a race/off-road/commercial vehicle, or was subject to any negligence or misapplication. This warranty only applies to products sold and used within the United States of America.
Paradox is not responsible for consequential or incidental damages.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Because sound is subjective, Paradox does not warranty sound quality or volume.
If you wish to file a warranty claim, please contact us at 417-929-1824 or contact@teamparadox.com.
Please send the defective product to:
Paradox Performance Company
231 Cottage Dr.
Marshfield, MO
65706
You must include a proof of purchase (invoice/receipt) that includes the date of purchase, the place of purchase, product purchased, purchase price, and your name.
Upon receipt of your product, Paradox will determine the eligibility of the product for warranty coverage. If covered, Paradox has the option to replace the product, repair the product, or issue a refund. Paradox may also reimburse the cost of shipping if the warranty is granted. Paradox will not reimburse cost of installation, removal, or any other costs incurred by you, the customer.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
Hot Tamale Performance Muffler Limited Lifetime Warranty
When this warranty is purchased by the customer, Paradox Performance Company LLC (“Paradox”) warrants its "Stainless Case" "Hot Tamale" Paradox Performance Mufflers (part numbers PXHA-225-LW, PXHA-250-LW, and PXHA-300-LW (note: "LW" may not always appear) to the original purchaser and original vehicle on which it was installed, against defects in materials and workmanship which result in the loss of functional integrity.
This warranty does not cover blemishes, discoloring, surface rust, or any wear and tear that does not meaningfully impact the functionality of the product.
This warranty does not apply if the product was installed improperly, modified, damaged by accident or abnormal operating conditions, installed on a race/off-road/commercial vehicle, or was subject to any negligence or misapplication. This warranty only applies to products sold within the United States of America.
Paradox is not responsible for consequential or incidental damages.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Because sound is subjective, Paradox does not warranty sound quality or volume.
If you wish to file a warranty claim, please contact us at 417-929-1824 or contact@teamparadox.com.
Please send the defective product to:
Paradox Performance Company
231 Cottage Dr.
Marshfield, MO
65706
You must include a proof of purchase (invoice/receipt) that includes the date of purchase, the place of purchase, product purchased, purchase price, and your name.
Upon receipt of your product, Paradox will determine the eligibility of the product for warranty coverage. If covered, Paradox has the option to replace the product, repair the product, or issue a refund. Paradox may also reimburse the cost of shipping if the warranty is granted. Paradox will not reimburse cost of installation, removal, or any other costs incurred by you, the customer.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
Hot Tamale Performance Muffler Limited 5 Year Warranty
When this warranty is purchased by the customer, Paradox Performance Company LLC (“Paradox”) warrants its "Hot Tamale" Paradox Performance Mufflers (part numbers PXHA-225-5Y, PXHA-250-5Y, PXHA-300-5Y, PXHB-225-5Y, PXHB-250-5Y, PXHB-275-5Y, PXHB-300-5Y (note: "5Y" may not always appear)) to the original purchaser and original vehicle on which it was installed, against defects in materials and workmanship which result in the loss of functional integrity for 5 years after the date of purchase.
This warranty does not cover blemishes, discoloring, surface rust, or any wear and tear that does not meaningfully impact the functionality of the product.
This warranty does not apply if the product was installed improperly, modified, damaged by accident or abnormal operating conditions, installed on a race/off-road/commercial vehicle, or was subject to any negligence or misapplication. This warranty only applies to products sold within the United States of America.
Paradox is not responsible for consequential or incidental damages.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Because sound is subjective, Paradox does not warranty sound quality or volume.
If you wish to file a warranty claim, please contact us at 417-929-1824 or contact@teamparadox.com.
Please send the defective product to:
Paradox Performance Company
231 Cottage Dr.
Marshfield, MO
65706
You must include a proof of purchase (invoice/receipt) that includes the date of purchase, the place of purchase, product purchased, purchase price, and your name.
Upon receipt of your product, Paradox will determine the eligibility of the product for warranty coverage. If covered, Paradox has the option to replace the product, repair the product, or issue a refund. Paradox may also reimburse the cost of shipping if the warranty is granted. Paradox will not reimburse cost of installation, removal, or any other costs incurred by you, the customer.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
Hot Tamale Performance Muffler Limited 1 Year Warranty
When this warranty is purchased by the customer, Paradox Performance Company LLC (“Paradox”) warrants its "Hot Tamale" Paradox Performance Mufflers (part numbers PXHA-225-1Y, PXHA-250-1Y, PXHA-300-1Y, PXHB-225-1Y, PXHB-250-1Y, PXHB-275-1Y, PXHB-300-1Y (note: "1Y" may not always appear)) to the original purchaser and original vehicle on which it was installed, against defects in materials and workmanship which result in the loss of functional integrity for 1 year after the date of purchase.
This warranty does not cover blemishes, discoloring, surface rust, or any wear and tear that does not meaningfully impact the functionality of the product.
This warranty does not apply if the product was installed improperly, modified, damaged by accident or abnormal operating conditions, installed on a race/off-road/commercial vehicle, or was subject to any negligence or misapplication. This warranty only applies to products sold within the United States of America.
Paradox is not responsible for consequential or incidental damages.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Because sound is subjective, Paradox does not warranty sound quality or volume.
If you wish to file a warranty claim, please contact us at 417-929-1824 or contact@teamparadox.com.
Please send the defective product to:
Paradox Performance Company
231 Cottage Dr.
Marshfield, MO
65706
You must include a proof of purchase (invoice/receipt) that includes the date of purchase, the place of purchase, product purchased, purchase price, and your name.
Upon receipt of your product, Paradox will determine the eligibility of the product for warranty coverage. If covered, Paradox has the option to replace the product, repair the product, or issue a refund. Paradox may also reimburse the cost of shipping if the warranty is granted. Paradox will not reimburse cost of installation, removal, or any other costs incurred by you, the customer.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
Y-Pipe Limited 5 Year Warranty
When this warranty is purchased by the customer, Paradox Performance Company LLC (“Paradox”) warrants its stainless Y-Pipes to the original purchaser and original vehicle on which it was installed, against defects in materials and workmanship which result in the loss of functional integrity for 5 years after the date of purchase.
This warranty does not cover blemishes, discoloring, surface rust, or any wear and tear that does not meaningfully impact the functionality of the product.
This warranty does not apply if the product was installed improperly, modified, damaged by accident or abnormal operating conditions, installed on a race/off-road/commercial vehicle, or was subject to any negligence or misapplication. This warranty only applies to products sold and used within the United States of America.
Paradox is not responsible for consequential or incidental damages.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Because sound is subjective, Paradox does not warranty sound quality or volume.
If you wish to file a warranty claim, please contact us at 417-929-1824 or contact@teamparadox.com.
Please send the defective product to:
Paradox Performance Company
231 Cottage Dr.
Marshfield, MO
65706
You must include a proof of purchase (invoice/receipt) that includes the date of purchase, the place of purchase, product purchased, purchase price, and your name.
Upon receipt of your product, Paradox will determine the eligibility of the product for warranty coverage. If covered, Paradox has the option to replace the product, repair the product, or issue a refund. Paradox may also reimburse the cost of shipping if the warranty is granted. Paradox will not reimburse cost of installation, removal, or any other costs incurred by you, the customer.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
Y-Pipe Limited 3 Year Warranty
When this warranty is purchased by the customer, Paradox Performance Company LLC (“Paradox”) warrants its Y-Pipes to the original purchaser and original vehicle on which it was installed, against defects in materials and workmanship which result in the loss of functional integrity for 3 years after the date of purchase.
This warranty does not cover blemishes, discoloring, surface rust, or any wear and tear that does not meaningfully impact the functionality of the product.
This warranty does not apply if the product was installed improperly, modified, damaged by accident or abnormal operating conditions, installed on a race/off-road/commercial vehicle, or was subject to any negligence or misapplication. This warranty only applies to products sold and used within the United States of America.
Paradox is not responsible for consequential or incidental damages.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Because sound is subjective, Paradox does not warranty sound quality or volume.
If you wish to file a warranty claim, please contact us at 417-929-1824 or contact@teamparadox.com.
Please send the defective product to:
Paradox Performance Company
231 Cottage Dr.
Marshfield, MO
65706
You MUST include a proof of purchase (invoice/receipt) that includes the date of purchase, the place of purchase, product purchased, purchase price, and your name.
Upon receipt of your product, Paradox will determine the eligibility of the product for warranty coverage. If covered, Paradox has the option to replace the product, repair the product, or issue a refund. Paradox may also reimburse the cost of shipping if the warranty is granted. Paradox will not reimburse cost of installation, removal, or any other costs incurred by you, the customer.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
Older Warranties
Signature Series Elite Performance Muffler Limited Lifetime Warranty (Purchased before May 9, 2023)
Paradox Performance Company LLC (“Paradox”) warrants its "Signature Series Elite" Paradox Performance Mufflers (part numbers PXA200, PXA225, PXA250, and PXA300) purchased on or before May 10, 2023 to the original purchaser and original vehicle on which it was installed, against defects in materials and workmanship which result in the loss of functional integrity.
This warranty does not cover blemishes, discoloring, surface rust, or any wear and tear that does not meaningfully impact the functionality of the product.
This warranty does not apply if the product was installed improperly, modified, damaged by accident or abnormal operating conditions, installed on a race/off-road/commercial vehicle, or was subject to any negligence or misapplication. This warranty only applies to products sold and used within the United States of America.
Paradox is not responsible for consequential or incidental damages.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Because sound is subjective, Paradox does not warranty sound quality or volume.
If you wish to file a warranty claim, please contact us at 417-929-1824 or contact@teamparadox.com.
Please send the defective product to:
Paradox Performance Company
231 Cottage Dr.
Marshfield, MO
65706
You MUST include a proof of purchase (invoice/receipt) that includes the date of purchase, the place of purchase, product purchased, purchase price, and your name.
Upon receipt of your product, Paradox will determine the eligibility of the product for warranty coverage. If covered, Paradox has the option to replace the product, repair the product, or issue a refund. Paradox may also reimburse the cost of shipping if the warranty is granted. Paradox will not reimburse cost of installation, removal, or any other costs incurred by you, the customer.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
Signature Series Premium Performance Muffler Limited 5 Year Warranty (Purchased before May 9, 2023)
Paradox Performance Company LLC (“Paradox”) warrants its "Signature Series Premium" Paradox Performance Mufflers (part numbers PXC225, PXC250, PXB300) purchased on or before May 10, 2023 to the original purchaser and original vehicle on which it was installed, against defects in materials and workmanship which result in the loss of functional integrity for 5 years after the date of purchase.
This warranty does not cover blemishes, discoloring, surface rust, or any wear and tear that does not meaningfully impact the functionality of the product.
This warranty does not apply if the product was installed improperly, modified, damaged by accident or abnormal operating conditions, installed on a race/off-road/commercial vehicle, or was subject to any negligence or misapplication. This warranty only applies to products sold and used within the United States of America.
Paradox is not responsible for consequential or incidental damages.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Because sound is subjective, Paradox does not warranty sound quality or volume.
If you wish to file a warranty claim, please contact us at 417-929-1824 or contact@teamparadox.com.
Please send the defective product to:
Paradox Performance Company
231 Cottage Dr.
Marshfield, MO
65706
You MUST include a proof of purchase (invoice/receipt) that includes the date of purchase, the place of purchase, product purchased, purchase price, and your name.
Upon receipt of your product, Paradox will determine the eligibility of the product for warranty coverage. If covered, Paradox has the option to replace the product, repair the product, or issue a refund. Paradox may also reimburse the cost of shipping if the warranty is granted. Paradox will not reimburse cost of installation, removal, or any other costs incurred by you, the customer.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
Hot Tamale Performance Muffler (Purchased before May 9, 2023; Manufactured after Feb. 2022) Limited Lifetime Warranty
Paradox Performance Company LLC (“Paradox”) warrants its "Hot Tamale" Paradox Performance Mufflers (part numbers PXHA-225, PXHA-250, and PXHA-300) to the original purchaser and original vehicle on which it was installed, against defects in materials and workmanship which result in the loss of functional integrity for 5 years after the date of purchase.
This warranty does not cover blemishes, discoloring, surface rust, or any wear and tear that does not meaningfully impact the functionality of the product.
This warranty does not apply if the product was installed improperly, modified, damaged by accident or abnormal operating conditions, installed on a race/off-road/commercial vehicle, or was subject to any negligence or misapplication. This warranty only applies to products sold within the United States of America.
Paradox is not responsible for consequential or incidental damages.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Because sound is subjective, Paradox does not warranty sound quality or volume.
If you wish to file a warranty claim, please contact us at 417-929-1824 or contact@teamparadox.com.
Please send the defective product to:
Paradox Performance Company
231 Cottage Dr.
Marshfield, MO
65706
You must include a proof of purchase (invoice/receipt) that includes the date of purchase, the place of purchase, product purchased, purchase price, and your name.
Upon receipt of your product, Paradox will determine the eligibility of the product for warranty coverage. If covered, Paradox has the option to replace the product, repair the product, or issue a refund. Paradox may also reimburse the cost of shipping if the warranty is granted. Paradox will not reimburse cost of installation, removal, or any other costs incurred by you, the customer.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
DISCONTINUED PRODUCT - Signature Series Basic Performance Muffler Limited 3 Year Warranty
Paradox Performance Company LLC (“Paradox”) warrants its "Signature Series Basic" Paradox Performance Mufflers (part numbers PXB000, PXB225, PXB250, PXB275, and PXB300) to the original purchaser and original vehicle on which it was installed, against defects in materials and workmanship which result in the loss of functional integrity for 3 years after the date of purchase.
This warranty does not cover blemishes, discoloring, surface rust, or any wear and tear that does not meaningfully impact the functionality of the product.
This warranty does not apply if the product was installed improperly, modified, damaged by accident or abnormal operating conditions, installed on a race/off-road/commercial vehicle, or was subject to any negligence or misapplication.
Paradox is not responsible for consequential or incidental damages.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Because sound is subjective, Paradox does not warranty sound quality or volume.
If you wish to file a warranty claim, please contact us at 417-929-1824 or contact@teamparadox.com.
Please send the defective product to:
Paradox Performance Company
231 Cottage Dr.
Marshfield, MO
65706
You MUST include a proof of purchase (invoice/receipt) that includes the date of purchase, the place of purchase, product purchased, purchase price, and your name.
Upon receipt of your product, Paradox will determine the eligibility of the product for warranty coverage. If covered, Paradox will provide a replacement of an identical product, or a refund. Paradox will also reimburse the cost of shipping if the warranty is granted. Paradox will not reimburse cost of installation, removal, or any other costs incurred by you, the customer.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
DISCONTINUED PRODUCT - Hot Tamale Performance Muffler (manufactured prior to Feb. 2022) Limited 5 Year Warranty
Paradox Performance Company LLC (“Paradox”) warrants its "Hot Tamale" Paradox Performance Mufflers (part numbers PXH000, PXH225, PXH250, PXH275, PXH300) to the original purchaser and original vehicle on which it was installed, against defects in materials and workmanship which result in the loss of functional integrity for 5 years after the date of purchase.
This warranty does not cover blemishes, discoloring, surface rust, or any wear and tear that does not meaningfully impact the functionality of the product.
This warranty does not apply if the product was installed improperly, modified, damaged by accident or abnormal operating conditions, installed on a race/off-road/commercial vehicle, or was subject to any negligence or misapplication.
Paradox is not responsible for consequential or incidental damages.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Because sound is subjective, Paradox does not warranty sound quality or volume.
If you wish to file a warranty claim, please contact us at 417-929-1824 or contact@teamparadox.com.
Please send the defective product to:
Paradox Performance Company
231 Cottage Dr.
Marshfield, MO
65706
You MUST include a proof of purchase (invoice/receipt) that includes the date of purchase, the place of purchase, product purchased, purchase price, and your name.
Upon receipt of your product, Paradox will determine the eligibility of the product for warranty coverage. If covered, Paradox will provide a replacement of an identical product, or a refund. Paradox will also reimburse the cost of shipping if the warranty is granted. Paradox will not reimburse cost of installation, removal, or any other costs incurred by you, the customer.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.